Return Policy

How Do I Return an Item?

Returning an item is easy!
All returns must occur with 20 days of receipt of the product.
Please call or email us to obtain a Return Merchandise Authorization Number (RMA). 

Any products that display excessive wear, are dirty, have pet hair on them,  or other signs of prolonged use are not eligible for a refund. 

Some of our products are shipped directly from the manufacturer. If your product was shipped directly from the manufacturer, we will provide you with the address for returning the product. 

Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.

Include the Following with the Return:

  • Copy of the original invoice or packing slip
  • Write your RMA number on the outside of the box
  • Send to the address we provided you

You should expect to receive a refund/credit memo within two weeks of your package being given to the return shipper. However, in most cases you will receive a refund/credit memo more quickly. 

To start a return please call 914-261-4566 and leave a message or email us at